Oluwasegun Daniel

Facilitate core Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure team alignment, remove blockers, and maintain consistent delivery of product goals.

Own and manage the product backlog by defining epics, features, and user stories with clear acceptance criteria. Continuously prioritize backlog items based on business value, customer needs, and technical feasibility.

Maintain comprehensive product documentation for features, releases, and updates to ensure clarity, traceability, and effective collaboration across product, engineering, and stakeholder teams.

Configure and manage Jira workflows, automations, and reporting to support efficient sprint management, issue tracking, and team productivity.

Partner with customer success, sales, developers, QA engineers, and stakeholders to translate business requirements into actionable development tasks and execute product roadmaps.

Collaborate with engineering teams to design scalable product solutions, ensuring technical implementations align with business objectives and long-term product strategy.

Lead the implementation of product designs and feature enhancements, leveraging AI tools and rapid prototyping to accelerate product development and optimization.

Oversee the execution of software projects from concept to release, ensuring timely delivery, quality standards, and alignment with product goals.

Led the end-to-end development of an e-learning platform for bespoke course creation, corporate training outsourcing, and content localization

Defined product vision, strategy, and roadmap based on market research and user needs across Nigeria and Africa.

Leveraged AI tools to prototype, test, and validate product ideas, reducing time from concept to deployment.

Built and optimized workflows to support course creation, content delivery, and corporate training operations.

Built and optimized workflows to support course creation, content delivery, and corporate training operations.

Managed stakeholder relationships, including corporate clients and training providers, to align product offerings with business needs.

Achieved 15-20% quarterly revenue growth by creating and executing targeted client retention plans.

Managed comprehensive client project lifecycles using Jira, ensuring efficient tracking and successful delivery from documentation to completion.

Designed and implemented standard operating procedures for client onboarding, retention, and new feature adoption, enhancing departmental efficiency.

Cultivated strong relationships with key clients through strategic account planning, analyzing unique needs to develop tailored approaches and foster long-term partnerships.

Mentored and led a team of account managers, enhancing their performance and strategic capabilities through guidance and support.

Developed and implemented strategies that maximized revenue from existing clients by identifying and securing upsell and cross-sell opportunities.

Collaborated cross-functionally with sales, marketing, product, and engineering teams to align strategies and enhance overall customer experience based on client feedback.

Managed end-to-end e-learning development projects from concept to launch, ensuring deliverables met quality standards, budget, and learning objectives.

Developed detailed project timelines and milestones for e-learning module creation and content localization, allocating tasks and managing workload distribution for project teams.

Served as the primary liaison between clients, subject matter experts, and internal development teams, refining requirements and providing regular progress updates.

Implemented agile and hybrid project management methodologies, monitoring production workflows for storyboarding, instructional design, multimedia development, and LMS integration.

Achieved significant client account growth and proactively reduced churn rates by identifying and implementing solutions.

Partnered with product and engineering teams to effectively escalate and resolve complex client issues, ensuring timely resolution.

Provided exceptional customer service, promptly resolving inquiries and facilitating seamless onboarding for new clients.

Identified and pursued upsell and cross-sell opportunities, expanding product/service adoption within existing client accounts.

Led regional business process development and a team of Customer Success and Business Executives, achieving exceptional key account acquisition and retention rates.

Mentored and inspired a team of business development and customer success executives, enabling them to consistently achieve individual and team targets.

Developed and executed strategic business development plans, identifying new market opportunities and analyzing industry trends to inform decision-making.

Onboarded and maintained strong relationships with key clients, serving as the primary escalation point for issues to ensure high levels of satisfaction and retention.

Collaborated with sales, marketing, and product development teams, providing valuable customer insights to contribute directly to product improvement.